Shipping Information: Standard Ground U.S. Shipping

All U.S. orders will be sent via UPS, FedEx or the most economical service available.

Expect your package within 7-10 business days depending upon your geographic location.

Shipping charges will vary depending upon the quantity and weight of your order.

International Orders

Shipping costs range depending on your location. Orders typically arrive within 5-15 business days.

*Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.

Refund, Returns and Cancellation Policies: Return Policy

In order to return merchandise, an RMA number must be obtained from our customer service department.

Unopened merchandise (except Skincare and Haircare items) may be returned in its original condition, including original packaging and packing slip within 30 days of receipt. A refund will be issued less any shipping/gift wrapping charges.

Returns may be subject to a 20% restocking fee if: Merchandise is returned without an RMA number Merchandise is returned after 30 days Merchandise is not returned in its original, manufacturers condition

Shipping costs incurred to return the product to us will not be refunded.

We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.) RMA number Full name and address Phone number E-mail address Packing slip Original Order Confirmation Number Your reason for returning the merchandise Please return the merchandise to:

RETURNS DEPARTMENT 104 Parkway Drive South Hauppauge, NY 11788 USA

All returns must be shipped back to A Scents of Class using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by ascentsofclass.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

Damaged Merchandise: Please contact our customer service department for an RMA. Upon receipt of the damaged merchandise a refund will be issued and an email confirmation with the total amount credited will be sent. Note for Dropship customers: If your customer is requesting a replacement/reship of the merchandise, it is your sole responsibility to process a new order.

Undeliverable Packages: If your package is returned to ascentsofclass.com marked as "refused", "unclaimed", or "undeliverable", a refund will be issued for the merchandise only. Shipping charges are non refundable.

Cancel Your Order

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.